

The reason the article compares to commercial flights is your everyday reader knows planes’ emissions are large. It’s a reference point so people can weight the ecological tradeoff.
“I can emit this much by either (1) operating the global airline network, or (2) running cloud/LLMs.” It’s a good way to visualize the cost of cloud systems without just citing tons-of-CO2/yr.
Downplaying that by insisting we look at the transportation industry as a whole doesn’t strike you as… a little silly? We know transport is expensive; It is moving tons of mass over hundreds of miles. The fact computer systems even get close is an indication of the sheer scale of energy being poured into them.






The script doesn’t go away when you replace a helpdesk operator with ChatGPT. You just get a script-reading interface without empathy and a severally hindered ability to process novel issues outside it’s protocol.
The humans you speak to could do exactly what you’re asking for, if the business did not handcuff them to a script.