I recently updated Media Encoder from v26.0 to v26.0.2. Now it displays a popup requiring a free trial. Other applications (Acrobat & Photoshop) run properly. I have tried…
- Update hosts file with the latest entries. No change.
- Revert to v26.0. That version now also displays the free trial popup.
- Block Internet access for Media Encoder. It then hangs on a popup requiring Internet access.
- Run Media Encoder as administrator. No change.
- Restore and re-patch Media Encoder both with and without the “good patch” option. No change.
- Do the WinTrust > reboot > un-WinTrust > reboot dance. No change.
- Completely clean, reinstall, and patch Creative Cloud and all Adobe applications. No change.
I have read through the entirety of the wiki and guides and can find nothing to resolve this issue. Maybe I missed something. Can anyone offer assistance? Thanks.
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There are no issues with Media Encoder.
If you had followed all steps in the Troubleshoot Section, then the last thing you would have done would have covered it as a last resort, although if all patched properly then free trials should not be appearing.
I guess GenP needs to be updated, i believe v4.0.1 was coming? i had the same issue but the Repack by m0nkrus release seemed to work fine with latest version of Media Encoder.
Can confirm, I have the same issue. Frustrating considering I checked the compatibility and this version is listed as compatible.
